Ventera Chatbot
An AI chatbot for your business website that understands Indonesian and serves visitors around the clock.
Ventera Chatbot is installed on your business website to answer visitors' questions on the page they are viewing. It suits online stores, clinics, salons, schools, property agents, restaurants, and travel agencies.
The chatbot understands what visitors are asking, answers repetitive questions, qualifies leads, and takes bookings. When needed, it passes the conversation to your team through Ventera CRM.
Website visitors' questions often go unanswered.
Your website is available 24 hours a day, but your team keeps working hours.
Prospective customers often visit websites at night or on weekends to check prices, schedules, or stock availability. If they cannot find an answer quickly, they tend to move on to a competitor.
Unlike template-based auto-replies or numbered menus, Ventera Chatbot understands visitors' questions and resolves more than 70% of them without your team's help.
Ventera Chatbot serves customers on your website, while Ventera Copilot supports internal employees.
With Ventera Chatbot, your business can:
- Answer website visitors' questions 24/7 through a chat widget
- Qualify leads before passing them to the sales team
- Accept bookings and reservations without manual input
- Take orders and share stock availability and order status
- Pass conversations to your team, with a summary, when the chatbot cannot answer
- Monitor resolution rate and conversation performance
Key features
Ventera Chatbot combines an AI model, your business's own knowledge base, and integration with your existing systems, so it can both answer questions and complete tasks.
AI and Knowledge Base
Powered by Claude Sonnet 4.6, the chatbot draws answers from your product catalog, FAQs, return policy, and opening hours. Answers are based on the context of each question, not on templates.
Widget Installation
Paste one code snippet and the chat widget appears on your website, with no need to replace your existing system.
On-Brand Look
Adjust the color, widget position, welcome message, and avatar to match your website's design.
System Integration
The chatbot can check stock and order status, schedule appointments, create quotes, and send lead data to your CRM through the systems you already use.
Handoff to Your Team
When the chatbot cannot answer, the conversation moves to the Chatly inbox in Ventera CRM along with a summary, so your team can continue without asking the customer to repeat the question.
Resolution Rate Analytics
Track the percentage of conversations the chatbot resolves without your team, broken down by question type and period.
Suited to businesses that receive many questions through their website
- Online Stores
- Answer questions about stock, prices, shipping costs, and order status at any hour.
- Clinics & Salons
- Accept treatment bookings, confirm appointments, and handle rescheduling.
- Schools & Courses
- Qualify prospective students, send enrollment information, and schedule campus visits.
- Property Agents
- Qualify prospective buyers, send listing details, and arrange property viewings.
- Restaurants & Cafes
- Accept reservations, share menu and promotion details, and take delivery orders.
How Ventera Chatbot differs from Ventera Copilot
Both are AI-based, but they are designed for different users and needs.
- 01
Chatbot
Users: website visitors and prospects. Similar products: Intercom Fin, Tidio, Crisp. Conversations are passed to: the Chatly inbox.
- 02
Copilot
Users: internal employees. Similar products: Glean, Guru, Notion AI. Conversations are passed to: colleagues via mention.
- 03
How to choose
Customer questions about products, bookings, or complaints go to Chatbot. Employee questions about internal SOPs go to Copilot.
The two products can be used separately or together.
Integrated with other Ventera products
Ventera Chatbot
Serve your website visitors around the clock with Ventera Chatbot.
Tell us about your business website's needs. The Ventera team will show you how Ventera Chatbot can resolve more than 70% of visitor questions and pass the rest to your team.