Ventera Copilot
An internal chatbot that knows your company inside out, including on WhatsApp.
Copilot is an internal knowledge chatbot for employees. It connects to Google Drive, Notion, and internal SOPs. Employees ask about policies, procedures, or product specs from WhatsApp, the web, or Slack.
Not a generic ChatGPT. Every answer is backed by a citation to the source document, with a permission model inherited from Drive/Notion, so employees only see what they are allowed to see.
SOPs in Drive. Policies in Notion. Chats on WhatsApp. Employees don't know where to look.
A typical Indonesian company keeps its knowledge in 5+ separate tools.
A new employee opens Drive, searches for 15 minutes, and ends up using an old version. HR answers the same leave question 20 times a week. Sales asks the PM for product specs over WhatsApp and waits 2 hours.
Copilot unifies internal knowledge and opens up access to it through the most-used channel: WhatsApp.
WhatsApp is the operating system of Indonesian companies. Copilot is built on top of it.
With Copilot, employees and HR/Ops can:
- Ask about leave policies, reimbursements, or SOPs from WhatsApp
- Onboard new employees with self-serve knowledge
- Auto-answer repetitive HR/Ops questions without distractions
- Get answers with citations to the SOP + last-modified date
- Discover forgotten documents through semantic search
- Weekly report: top 20 questions, unanswered questions, most-used SOPs
A production-ready RAG pipeline
Copilot uses hybrid retrieval (BM25 + semantic + RRF fusion) with permission inheritance and citations in every answer.
Multi-source Ingestion
Google Drive, Notion, direct PDF/DOCX/MD uploads, single-domain website crawl. Confluence + SharePoint in v1.1.
Multi-channel Delivery
Web app, WhatsApp bot (Meta Cloud API), Slack app. Employees use whichever channel suits them best, and chats stay in sync.
Hybrid Retrieval
BM25 tsvector + semantic pgvector + Reciprocal Rank Fusion. Not just vector-only, so it is accurate for both specific and conceptual questions.
Citations in Every Answer
Links to the source document + section + last-modified date. Employees can verify, and HR can update SOPs when they are outdated.
Permission Inheritance
Inherits permissions from Google Drive and Notion at query time. Employees don't see documents they shouldn't see.
Feedback & Correction
Thumbs up/down + optional admin corrections that become training input. Copilot gets more accurate over time.
Analytics & Gap Detection
Top questions, unanswered queries, per-user activity, doc usage heatmap. Know which SOPs are outdated and which are missing.
Used across functions to reduce internal friction
- New Employees
- Ask about reimbursement SOPs, leave, or policies from WhatsApp. Get the steps + link + template.
- HR Admin
- The bot answers 20 to 30 repetitive questions a day. HR only steps in when the bot says it doesn't know.
- Sales / AE
- Chat: 'product X specs for the healthcare sector', and get a summary + doc link + talking points.
- Ops Lead
- Weekly knowledge-gap report: unanswered questions become input for SOP updates.
Ingest → Retrieve → Answer → Cite
- 01
Ingest
OAuth for Drive/Notion, sync + watch notifications for deltas.
- 02
Chunk & Embed
Chunking based on document structure + Voyage embeddings.
- 03
Retrieve
Hybrid BM25 + pgvector + RRF fusion, permission-aware.
- 04
Answer
Claude Sonnet generates answers with a citation for every claim.
Ventera Copilot
Cut employee Q&A time from hours to seconds.
Discuss the volume of your company's internal knowledge and see how Copilot can replace digging through Drive with a chat that knows the answer.